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Returns & Refunds

OVERVIEW OF RETURNS AND REFUNDS POLICY

We appreciate your decision to shop at Our Website. If you are not completely satisfied with your purchase, we are here to assist you. The following terms apply to any products you have purchased from us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

Words starting with a capital letter have specific meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

DEFINITIONS

In the context of this Return and Refund Policy:

“Company” (also referred to as “We,” “Us,” or “Our”) refers to INFINITO MARCEL LIMITED located at PIPELINE ROAD, ANWO, AKUTE, IFAKO-IJAIYE, LAGOS STATE, NIGERIA, with Registration Number: 7027274.

“Goods” refers to the items available for purchase on the Service, whether they are physical or digital. “Orders” refers to a request made by You to purchase Goods from Us. “Service” refers to the Website. “Website” refers to the URL accessible from https://codeexplorationhub.com/ “You” refers to the individual using the Service, or the company, or other legal entity on whose behalf such individual is using the Service.

YOUR ABILITY TO CANCEL AN ORDER

While we are confident that you will enjoy our products and goods, we understand that there may be situations where you would like to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by sending a clear statement. You can inform us of your decision by:

By email: contact@codeexplorationhub.com

We will reimburse you no later than 14 days from the day we receive the returned Goods. We will use the same means of payment that you used for the Order, and you will not incur any fees for the reimbursement.

DIGITAL GOODS:

Purchase Of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You can cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the following day of the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or to the Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle. Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase, without giving any reason, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will examine your claim. If found justified, we will refund you. Refunds shall not be granted in cases of purchase abuse. Purchase of Digital Services As Digital Goods (Digital Services): Due to the uniqueness and personal nature of Digital Services, returns and refunds will be evaluated on a case-by-case basis. We have the sole discretion to assess cancellation requests, which should be sent to our support at the email mentioned above. We will consider factors such as the Terms of Use and whether the Digital Services were executed according to our highest standards. Additionally, we may consider misconduct and/or improper use of the Digital Services. Incomplete Orders may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.

PHYSICAL GOODS:

You can cancel your Order within 7 days without giving any reason.

The deadline for canceling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the delivered product.

CONDITIONS FOR RETURNS

To be eligible for a return, the Goods must meet the following conditions:

The Goods were purchased within the last 7 days. The Goods are in their original packaging. The following Goods cannot be returned:

Goods made to your specifications or clearly personalized. Goods that, by their nature, cannot be returned, deteriorate rapidly, or have expired. Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery. Goods that have become inseparably mixed with other items after delivery. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, sale items cannot be refunded. However, this exclusion may not apply to you if it is not permitted by applicable law.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:

We cannot be held responsible for Goods that are damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of return delivery.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods were not marked as a gift when purchased or if the gift giver had the Order shipped to themselves to give to you later, we will issue the refund to the gift giver.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@codeexplorationhub.com

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